Scope of this Policy

This Refund and Cancellation Policy applies to personalised brand identity, strategy, research and AI-assisted creative services purchased from STUDIO Beyond Homelands through its Website or Shopify store. The services are supplied as professional services and digital Deliverables; there are no physical goods to return unless an order expressly states otherwise.

This Policy forms part of the Terms and Conditions of Service. Capitalised terms not defined here have the meaning given in those Terms. If this Policy conflicts with the Terms, mandatory law prevails and the Terms otherwise govern.

When a refund may be available

Subject to the detailed rules below, a refund may arise where:

•      the Studio declines a truthfully and fully disclosed project before material work begins;

•      the Studio determines before material work begins that the selected standard package is unsuitable and the Client declines the proposed upgrade or custom scope;

•      a Consumer validly exercises a statutory right of withdrawal or another mandatory refund or conformity remedy;

•      the Studio cancels because it cannot provide the essential Service for reasons not caused by the Client; or

•      the Terms, the product page, an order-specific agreement or applicable law expressly requires a refund.

A change of mind, a request to change fundamental project settings, dissatisfaction with an accurately disclosed AI or production limitation, or a request for work outside the purchased scope does not by itself create a refund right, except where mandatory Consumer law provides otherwise.

Business Client cancellations

A Business Client purchases for a trade, business, craft, profession or planned commercial activity. Unless the product page or an order-specific agreement expressly grants a cancellation right, a Business Client has no cooling-off right.

Before the Project Start Date

The Studio may agree in writing to cancel the order. Any refund may be reduced by amounts reasonably allocated to onboarding, suitability and rights review, administration, reserved production capacity, completed work and non-recoverable third-party costs.

On or after the Project Start Date

The first 50% instalment is not freely refundable. It is allocated to the initial milestone, project reservation, onboarding, preparation, reserved capacity and work performed. The Studio may also invoice authorised work and non-recoverable third-party costs exceeding that instalment, without exceeding the original contract price unless additional work was separately approved.

Cancellation does not entitle the Business Client to unfinished work, internal files, unused concepts, prompts, working materials or intellectual-property rights. The Studio may choose to deliver a completed and paid milestone when it is independently usable, safe and lawful, but is not obliged to package unfinished production.

EU/EEA Consumer right of withdrawal

If the Client is a Consumer habitually resident in the European Union or European Economic Area and the contract is concluded at a distance, the Consumer normally has 14 calendar days from conclusion of the service contract to withdraw without giving a reason, subject to applicable exceptions and mandatory national law.

How to withdraw

Before the period expires, the Consumer may use the Website function labelled 'withdraw from contract here' or equivalent, submit the Model Withdrawal Form at the end of this Policy, or email any other unequivocal withdrawal statement to info@beyondhomelands.com. The notice should identify the Consumer, order and Service.

When the online withdrawal function is used, the Studio will acknowledge receipt on a durable medium without undue delay. The acknowledgement will include the content of the notice and the date and time of submission.

Early start and proportionate payment

The Studio will not begin substantive performance during the 14-day period unless the Consumer separately and expressly requests an early start through an unticked checkbox or equivalent affirmative action.

If the Consumer validly requests an early start and then withdraws after performance has begun but before the Service is fully completed, the Consumer must pay an amount proportionate to what was actually supplied up to the withdrawal notice, calculated in accordance with applicable law and by reference to the total agreed price. The refundable balance will be the amount received minus the lawful proportionate charge and any other amount lawfully due.

Once the Service has been fully performed, the right of withdrawal is lost only where the legally required prior express consent and acknowledgement were given. Completing the official project Brief activates personalisation but does not, by itself, automatically remove the statutory right of withdrawal.

If the Consumer does not request an early start, substantive performance will normally begin only after the withdrawal period expires, even if the Brief is submitted earlier.

EU/EEA refund method and timing

Any reimbursement required following a valid withdrawal will be made without undue delay and normally no later than 14 days after the Studio is informed of the decision to withdraw. It will normally be made using the same payment method used for the original transaction, unless the Consumer expressly agrees otherwise and incurs no fee as a result.

United Kingdom Consumers

A United Kingdom Consumer normally has 14 days after the day on which the service contract is entered into to cancel, subject to applicable law. The Consumer may use the Model Withdrawal Form or send a clear cancellation statement to info@beyondhomelands.com.

If the UK Consumer expressly requests performance during that period and later cancels, the Consumer must pay for the proportion of the Service supplied before cancellation. The cancellation right ceases after full performance only where the Consumer made the required express request and acknowledged that the right would be lost once the Service was fully performed.

Nothing in this Policy excludes rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Consumer Rights Act 2015 or other mandatory UK law.

Consumers in other jurisdictions

Consumers outside the EU/EEA and United Kingdom retain any mandatory cancellation, refund, conformity and remedy rights under the law applicable to them. Unless mandatory law, the product page or an order-specific agreement provides otherwise, there is no additional contractual cooling-off right after the Project Start Date.

Missing or unusable project Brief

The Service cannot be performed unless the Client submits the official Hulk or successor project Brief completely, accurately and in usable form. The delivery estimate begins only when the Brief is sufficiently complete and usable, payment conditions are satisfied and any required Consumer early-start conditions have been completed.

For a Business Client, failure to submit or complete the Brief does not automatically cancel the order or postpone the second-instalment due date. The Studio may suspend the project, reserve capacity, administratively close a prolonged dormant project and retain the first instalment to the extent allocated to onboarding, administration, reserved capacity, availability and the initial project commitment.

For a Consumer, any deduction, retained amount, cancellation consequence or refund will be limited by mandatory law and, where required, by the Service actually supplied. The Studio will not treat the retained amount as an unlawful penalty.

Late or missing second instalment

The remaining 50% is due on the date stated in the order, normally 30 calendar days after the order date. Client delay in completing the Brief, responding or approving the Creative Direction does not postpone that due date.

If payment is late, the Studio may suspend research, strategy, production, revisions, delivery and all licence grants. If cleared payment is not received within an additional cure period of up to 30 calendar days after the original due date, the Studio may terminate the Service by written notice.

Following Business Client default, the Studio may retain the first instalment as payment for the initial milestone, reserved capacity and work performed, and may withhold incomplete or unpaid Deliverables and licences. For a Consumer, any retained amount and termination consequence will be limited by mandatory law and must reflect services actually performed and other amounts lawfully due.

Cancellation or refusal by the Studio

Truthfully disclosed project

If the Client accurately and fully disclosed the nature, scale and intended use of the project and the Studio declines it before material work begins for capacity, technical, ethical, reputational or suitability reasons, the amount received will be refunded.

Concealed, inaccurate or changed facts

If illegality, rights risk, serious ethical concern, sanctions risk, prohibited content or material scope mismatch is discovered after work begins because the Client concealed, misstated, withheld or materially changed relevant facts, the Studio may suspend or terminate. Any refund may be reduced by amounts lawfully attributable to work performed, reserved capacity and non-recoverable costs. Mandatory Consumer rights remain unaffected.

Extended impossibility or force majeure

If an event beyond the Studio's reasonable control makes the essential Service impossible for an extended period, either party may terminate. Payment and any refund will be determined by completed work, unavoidable costs and mandatory law.

Scope changes and creative dissatisfaction

After the official Brief is accepted, fundamental settings such as the business activity, project identity, principal language, target market or purchased service route cannot be changed as part of the original scope. A requested change may require a paid change order, package upgrade or new project and does not create a refund right for the original work.

The Service includes only the Deliverables, review points and Revisions stated on the product page or order. Approval of the Creative Direction concerns the strategic, verbal, visual, narrative and production route; it is not approval of every slogan, image, draft, scene or internally explored alternative. Dissatisfaction based only on excluded micro-approvals, unused concepts, out-of-scope detail or disclosed AI limitations does not create a refund right. This does not restrict any mandatory Consumer conformity or remedy right.

How refunds are calculated and paid

Where a refund is due, the Studio will calculate it according to the cause and timing of cancellation, Client status, work actually performed, completed milestones, reserved capacity, non-recoverable costs, amounts already paid or due and mandatory law.

Approved refunds are normally returned to the original payment method. Payment-provider, bank or card-network processing times are outside the Studio's control. If the original method cannot lawfully or technically receive the refund, the Studio may request reasonable information for another secure method.

The Studio will not issue store credit instead of a statutory cash refund unless the Client expressly agrees and the substitution is lawful. A refund does not transfer rights in unpaid, unfinished or internal work.

Defects, Clear Errors and statutory remedies

A request to correct a Clear Error or exercise a statutory conformity remedy is not necessarily a cancellation request. The Client should contact info@beyondhomelands.com promptly, identify the order and affected Deliverable, and describe the requested remedy. Consumers retain every non-waivable repair, repeat-performance, price-reduction, termination or refund remedy available under applicable law.

Chargebacks and payment disputes

The Client should first contact info@beyondhomelands.com so the Studio can review the order record and requested remedy. Nothing in this Policy restricts a lawful card dispute, payment-provider remedy or Consumer right. Knowingly false or abusive chargebacks may be challenged with the relevant order, acceptance, work and delivery evidence.

How to request a cancellation or refund

Send the request to info@beyondhomelands.com or use the dedicated Website function where available. Include:

•      the Client's full name and billing email;

•      the order number and Service purchased;

•      whether the order was placed as a Business Client or Consumer;

•      the date and reason for the request; and

•      the remedy requested and any relevant supporting information.

For statutory withdrawal, no reason is required. The Studio may request only the information reasonably needed to identify the Client, contract and appropriate refund route.

Governing Terms and mandatory rights

This Policy must be read with the Terms and Conditions of Service and the product-specific scope accepted at checkout. Nothing in this Policy excludes liability or rights that cannot lawfully be excluded. If a Client selected the wrong customer status, that selection does not remove rights objectively granted by law.

Policy updates

The version accepted at checkout governs the relevant order. A later Website update does not retroactively change an existing contract unless the Client and Studio agree or the change is required by mandatory law.

Questions and complaints

Questions, complaints and refund-status requests may be sent to info@beyondhomelands.com with the order number. The Studio will acknowledge and consider them within a reasonable business period. Nothing in this process prevents a Consumer from using any statutory authority, court, alternative-dispute mechanism or other mandatory remedy.

 

Model Withdrawal Form for Consumers

Complete and return this form only if you wish to withdraw from the contract. You may instead use the online withdrawal function or send any other unequivocal statement.

To: Luca Pugliese, trading as STUDIO Beyond Homelands / Beyond Homelands Studio, Italy

Email: info@beyondhomelands.com

I/We hereby give notice that I/We withdraw from my/our contract for the following Service:

Field	Information
Service ordered	________________________________________________
Order number	________________________________________________
Order date	________________________________________________
Consumer name	________________________________________________
Consumer address	________________________________________________
Consumer email	________________________________________________
Signature (paper only)	________________________________________________
Date	________________________________________________