1. Which languages do you support?
English, Spanish, French, German, Portuguese, and Italian. You can choose your preferred language after checkout.
2. How is the service delivered?
Our services are delivered entirely online. After completing your purchase, you will receive an order confirmation and access to the project briefing form for the service you selected.
During the project, the necessary information, approvals and permitted revision requests are managed through dedicated online forms and operational email communication. Final personalized documents and creative assets are delivered digitally through a secure, order-specific delivery area, where you can download and store your files.
3. Is post-purchase support available?
Yes. Operational post-purchase support is available by email at info@beyondhomelands.com.
You can contact us regarding your order, access to the project briefing, missing information, payment questions, approval notices, permitted revisions or delivery issues.
Standard services do not include continuous consulting, daily project discussions, unlimited brainstorming or real-time support. We aim to consolidate operational questions into as few clear communications as possible.
4. Do I have to pay the full amount immediately?
No. Our premium branding services offer a flexible payment option.
You can pay 50% at checkout, while the remaining 50% is automatically charged 30 calendar days later using the payment method authorized during checkout.
The total price, the amount due immediately and the date of the second payment are clearly displayed before you complete your order.
5. How do you learn about my business?
After your purchase, you will be asked to complete a structured online project briefing.
The form normally takes up to one hour to complete and allows us to understand your business, offer, customers, objectives, existing identity, current challenges, available materials and intended market.
We do not ask you to disclose unnecessary sensitive or confidential information. We only request the business information and materials reasonably needed to perform the purchased service. Please do not upload confidential personal data that is not relevant to the project.
The project timeline begins only after the required briefing has been completed, the necessary files are usable and the project has been accepted.
6. Do you continue to support clients after the branding project has been delivered?
Yes. After completing your branding project, you may purchase a separate 30-Day Brand Activation Cycle, subject to availability and the scope shown on its product page.
This service is designed to help you apply selected aspects of your visual identity and communication system and includes the production of a new video within the defined scope.
It is a separate, fixed-duration service. It does not create an ongoing agency relationship or require you to enter a long-term contract.
7. Are you an agency that requires long-term contracts?
Absolutely not.
Beyond Homelands Studio provides specific services with a defined scope, a stated delivery period and clearly listed deliverables. You are not required to enter an open-ended agency agreement.
There is no tacit renewal or hidden long-term commitment. Any additional service begins only if you voluntarily purchase it or accept a new separate agreement.
8. How long does the service take?
Delivery times depend on the service purchased and are indicated on the relevant product page.
For example, Brand Evolution normally follows an approximate 30-day strategic phase, followed by an additional 30-day creative and production phase.
The delivery period begins only after payment has been received, the required project briefing is complete, the necessary materials are usable and the Studio has confirmed project acceptance.
Client delays, incomplete information, late approvals, multilingual requirements or technically unusable files may extend the schedule.
9. What happens immediately after I place an order?
After checkout, you receive an order confirmation and instructions for the next steps.
You will be asked to complete the project briefing form using your order number and the same email address entered during checkout. We then review the briefing, the supplied materials, the requested service and the technical suitability of the project.
Once the required information is complete and the project is accepted, the strategic work begins. The order confirmation itself does not mean that the final personalized service has already been delivered.
10. Are calls or meetings required?
No. The standard process is designed to be completed online without mandatory sales calls, video meetings or ongoing appointments.
Necessary operational communication takes place through the project forms and email. Calls, workshops or meetings are included only when expressly stated in the purchased service or agreed under a separate custom scope.
11. What should I do if I do not receive the confirmation or briefing email?
First, check your spam or junk folder and confirm that the email address shown in your order details is correct.
If you still cannot find the message, contact info@beyondhomelands.com and provide:
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your full name;
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your order number;
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the billing address used for the order;
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your correct email address.
We may request reasonable verification before changing the contact information connected to an order.
12. Can you guarantee that the new brand will increase my sales?
No responsible branding service can guarantee sales, revenue, leads or return on investment.
Business performance also depends on the quality of the offer, pricing, demand, distribution, customer experience, operational capability, competition, advertising and implementation.
Our work is designed to make the business clearer, more distinctive, more coherent and easier for the right customers to understand, remember and consider. It creates a stronger foundation for communication and commercial activity, but it does not guarantee a specific economic result.
13. Do you use artificial intelligence?
Yes. We use AI-assisted production tools alongside research, editing systems and human strategic and creative direction.
Artificial intelligence helps us produce and develop visual, audiovisual, verbal and sonic assets. It does not decide the positioning, customer need, brand promise or strategic direction.
The B.H. Method provides the decision system. AI supports production within that approved direction.
14. Do I need to already have a logo or an established brand?
No.
Brand Genesis is designed for founders and new businesses that may not yet have a complete identity.
Brand Evolution is designed for existing businesses. If your current logo is usable, it may be strategically refined. If no usable logo exists, the service may include a new principal logo direction, according to the scope described on the product page.
15. What happens if my briefing is incomplete?
Strategic work cannot begin until the required briefing is sufficiently complete and coherent.
If important information is missing, contradictory or technically unusable, we may send one consolidated request for clarification. The project timeline remains paused until the required information and usable materials have been received.
We do not ask the client to decide the final positioning or strategy. The client provides the business reality, while the Studio interprets the evidence and develops the recommended direction.
16. How will I receive the final files?
Final personalized reports, logos, visuals, videos, music and manuals are delivered digitally through a secure area connected to your individual order.
Because each project is created for a specific client, final files are never attached to a general product page. You should download and independently back up all delivered files after receiving them.
17. How many creative directions and revisions are included?
Each standard service develops one consolidated strategic and creative direction, rather than several unrelated concepts.
The revisions included depend on the service purchased and are stated on the relevant product page. Revision requests must be submitted as one consolidated set of comments and must remain within the approved direction.
A new target, positioning, business name, logo concept, campaign idea or complete visual restart may require a separate quotation.
18. Do I need to do anything after purchase?
Yes, you will need to spend about an hour filling out a form after checkout. This allows us to understand your needs and provide a fully personalized service, so we kindly ask you to complete it carefully. It covers key details about your business required to deliver the service.
Still have a question?
Contact us at info@beyondhomelands.com. Please include the name of the service you are considering so we can provide a clear and relevant answer.